Freeform Technology provides remote-first managed IT services for small businesses that need reliable systems, predictable costs, and responsive support.
Our services are designed to prevent problems before they disrupt your business — not react after the fact.
What’s Included in Managed IT
Our managed service plans cover the essential systems that keep your business running day to day.
Device Monitoring & Maintenance
Continuous monitoring of workstations and servers
System health checks and alerting
Proactive issue resolution before users are impacted
Patch & Update Management
Operating system updates
Critical security patches
Scheduled maintenance windows to avoid disruptions
Helpdesk Support (Remote)
Support for common user issues
Software and connectivity troubleshooting
Business-hours response via ticket system
Endpoint Security Oversight
Antivirus / endpoint protection monitoring
Threat alerts and remediation
Best-practice security configuration enforcement
Backup & Recovery Monitoring
Backup status monitoring
Alerting on failures
Recovery assistance when needed
Documentation & Standardization
Device and system documentation
Standardized configurations
Reduced complexity as your environment grows
Everything is handled remotely first to ensure fast response times and minimal disruption.
Simple, Predictable Pricing
Our managed services are billed on a per-device, monthly basis.
What We Don’t Do
To keep service quality high and pricing predictable, some items are not included in standard managed service plans:
One-off break/fix requests
Personal or home devices
Consumer hardware support
Unsupported or end-of-life systems
Daily on-site presence
These boundaries allow us to deliver consistent, reliable service to our clients.
Optional Add-On Services
Some needs fall outside of day-to-day managed support. These services are available as add-ons:
On-site support (scheduled, limited availability)
New user onboarding and offboarding
Office moves or hardware refreshes
Cloud migrations (Microsoft 365, Google Workspace, etc.)
Network upgrades and project work
Security hardening and audits
Add-ons are scoped and quoted separately.
Is This a Good Fit?
Managed IT services work best for businesses that:
Have 10–100 users
Rely heavily on email, cloud tools, and stable networks
Want proactive IT, not emergency fixes
Prefer predictable monthly costs
If that sounds like your business, we’re likely a good fit.
Schedule a short consultation to review your current setup and see if managed services make sense for your business.
If we’re not a fit, we’ll tell you upfront.
